Shipping & Returns FAQ
What’s your return policy?
We will happily accept returns on unopened, undamaged products within 30 days of initial purchase. Original proof of purchase is required. Refunds will only be processed upon receipt of the returned, unopened and undamaged items. Return shipping expenses are at the purchaser’s expense. Shipping fees are not refundable. Please contact us to initiate a return.
How will I know that my order has been received?
You will receive an email confirmation and ongoing updates as your order is received, packaged and shipped, along with a Canada Post tracking number.
How much is shipping?
We are currently offering free shipping on orders over $200. Flat rate shipping will otherwise apply: $15 within BC and $25 outside of BC.
Do you ship to PO boxes or only to physical addresses?
Philosophy MD will only ship to physical addresses.
How long will it take for my order to arrive?
Your order will be sent by Expedited Parcel or Expresspost™️ through Canada Post. Aside from expected seasonal shipping delays, we expect your parcel to arrive within 2-5 days within BC, and 7-10 days outside of BC.
How do pickup orders work?
To pick up an order at our physical location instead of having it shipped, select “Pick Up” as your delivery method when you check out. Orders are typically prepared and ready for pickup within 4 hours, and can be picked up within our business hours of 9AM to 5PM, Monday to Friday.
You will receive an email notification when your order is ready for pickup. We are located at 559 Superior St, Victoria, BC. Please have your confirmation email ready to display on your phone, or your order number recorded. When you arrive, check in at our front desk and our team will be happy to retrieve your order.
Do you special order?
If you haven’t found the product you’re looking for, we’d love to special order it for you. We are limited to the brands currently listed on the site, and to products approved in Canada. Special orders can be initiated here. Your special order will arrive with our next brand shipment, and then be processed and mailed directly to your doorstep via Canada Post. Please allow extra time for special orders - inquire for details.
Are your skincare products medical-grade?
The skincare lines carried at Philosophy MD are medical grade and evidence-based.
Are these products safe while pregnant or breastfeeding?
Certain ingredients in some skincare products are not safe to use during pregnancy. Please consult with your physician or obstetrician. Do not use Retinol if you are pregnant, breastfeeding or planning on becoming pregnant. Our team can guide you towards proven-safe options. Please reach us with questions if you are pregnant or breastfeeding.
Do you sell Gift Cards?
Please reach us for information on Gift Cards.
How long do your skincare products last?
As required, products will clearly identify expiration dates. Most bottles, serums and jars of skincare contain approximately 3-4 months of regular usage.
Where can I ask additional questions or get more information?
Please see package inserts for additional information and safe usage instructions on each product. If you have any questions regarding your purchase, please contact us at any time.